Experience
Six years keeping production systems running.
From web hosting to banking platforms, I've supported systems where downtime costs real money. I work with customers, developers and DevOps teams to find the cause and fix it.
-
— Present
CurrentTechnical Support Engineer (L1/L2)
IntellectEU · Full-time · Remote
- Provided support for banking clients, ensuring SLA compliance for incident response and resolution
- Diagnosed distributed system issues using logs from Kubernetes pods and Temporal workflows
- Guided clients in collecting logs using kubectl, improving troubleshooting efficiency
- Investigated transaction failures related to integrations and external systems (e.g., SWIFT)
- Collaborated with L3 teams (DevOps and developers) to resolve complex issues
-
—
Linux Support Engineer
Terra Networks Latam · Full-time · Remote
- Supported production systems handling tens of thousands of daily transactions (activations, renewals, cancellations)
- Investigated and resolved issues through log analysis in Kibana, identifying failures across service flows
- Automated bulk remediations using Python and Bash scripts with API calls, reducing manual workload
- Performed deployments and updates on Linux servers, validating changes via log inspection
- Monitored server resources and usage to catch anomalies early and keep uptime high
- Identified misconfigurations and outdated services, improving system stability
- Queried production databases (SQL) to validate customer data during troubleshooting
-
—
Linux Support Technician
Liquid Web · Full-time · Remote
- Troubleshot web hosting issues across DNS, domains, SSL, and server configurations
- Resolved outages by analyzing logs for Apache, Nginx, databases, and application errors
- Set up and supported WordPress and Magento sites, including plugins, performance, deployments and custom code
- Supported third-party email setup and configuration, and handled spam reports
- Diagnosed resource, permission, and configuration issues in Linux systems
-
—
Tech Support Agent
Teleperformance · Part-time · On-site
- Answered inbound calls in a call center, giving tech support to Western Union agents across North America
- Troubleshot their systems and equipment over the phone, walking them through each fix step by step
- Logged each call and its outcome, and escalated the cases that couldn't be solved over the phone