Support Engineer · Linux & production systems
I'm a Support Engineer in Monterrey, Mexico, focused on Linux applications and production systems. I've spent the last 6+ years troubleshooting everything from web hosting and subscription platforms to banking systems. I like getting past the symptoms, finding the actual cause, and figuring out how to keep the same problem from coming back. Outside of work, I build my own projects.
Troubleshooting web applications, working through tickets and live chats, and keeping people updated during an incident.
Diagnosing servers and services, parsing logs to find the line that matters, and scripting fixes and routine maintenance.
Watching dashboards and alerts, spotting trends before they turn into incidents, and querying the data behind them.
Deploying and maintaining applications on Kubernetes and Docker, and keeping the services around them healthy.
A decorative animation that cycles through four simplified screens: a support chat, a terminal, a metrics dashboard and a cloud deployment.
A space for the Latin American Roblox community: players, developers, streamers and creators. I lead the project and build the backend, with the long-term goal of turning it into a social platform for the community.
More about SodaBucketsExperience
Contact
I'm happy to chat about support engineering, Linux, or any of my projects. Email is the best way to reach me.
